SHIPPING INFO
FAST SHIPPING ITEMS
Customers have enjoy our Worldwide Free Shipping, we will provide you with our Proof of Shipping and STANDARD SHIPPING (With Tracking) . so that you will be able to track your order at all times, until it arrives your doorstep.
About the risk of the product not arriving your doorstep is still there, If after 60 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.
(Currently please bear in mind that due to Logistics is affected by the COVID-19, there will be a certain delay in global logistics time. Sincerely sorry for the convenience caused,And Sending hopes of health and safety to you all.)
SHIPPING METHODS & DELIVERY TIME
|
Shipping Method |
Cost |
Delivery Time |
Courier |
|
STANDARD SHIPPING (With Tracking) |
Worldwide Free Shipping |
4-6 weeks |
China Post |
Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.
*Please note that these are estimated delivery times only, therefore ELLIECOO is not guaranteeing delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability
INTERNATIONAL SHIPPING RESTRICTION
Currently we do not ship to the following countries:
- Faroe Islands
- Cayman Islands
- US Virgin Islands
- Northern Mariana Islands
- British Virgin Islands
- Turks and Caicos Islands
- Solomon Islands
- Falkland Islands
- Marshall Islands
- Reunion
- Bouvet Islands
- Christmas Islands
- Cocos (Keeling) Islands
- Cook Islands
- Heard Island and McDonald Islands
- Norfolk Island
- Sint Maarten
- South Georgia and the South Sandwich Islands
- United Arab Emirates
- Israel
- Iraq
- Canary Islands
- Saudi Arabia
- South Africa
ORDER TRACKING
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
For customers who select economy shipping, to track the order, you can visit Trackingmore or directly at the courier's website:
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at ELLIECOO. For further details of charges, please contact your local customs office.
